Refund policy

Refund Policy

Last updated: September 30, 2026

At NURVION, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on nurvion.es.

Before returning anything, contact us first

Please contact us at info@nurvion.es before sending any item back to us. Because our products may be fulfilled by different suppliers, the correct return address can vary by order, so we need to confirm your order details first. After you contact us, we will provide you with the applicable return instructions and, where a return is required, the correct return address. Items sent back to us without first requesting a return may not be accepted.

Standard returns (change of mind)

We offer a 30-day return window from the date you receive your item. To be eligible, your item must be unused and in the same condition you received it, with any tags attached and in its original packaging, together with your receipt or proof of purchase.

European Union 14-day withdrawal right

If your order is shipped to a destination within the European Union, you additionally have a legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification, under EU consumer protection law. This right applies in addition to, and independently of, the standard return window described above. To exercise it, contact us at info@nurvion.es within that period. As above, your item must be unused and in the same condition you received it, with any tags attached and in its original packaging, together with your receipt or proof of purchase.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If an item arrives damaged or defective, or if you received the wrong item, contact us at info@nurvion.es as soon as possible, with photos of the item and packaging where possible. We will review the issue and arrange a replacement, repair, or refund as appropriate, at no additional cost to you. This does not affect your other rights under applicable consumer law.

Exceptions and non-returnable items

Certain items cannot be returned under our standard return policy, including perishable goods, custom or personalized products, and personal care or hygiene items once opened. We do not accept returns on hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable, unless faulty. If you are unsure whether your item qualifies, please contact us.

These exceptions do not limit any mandatory right you have as a consumer under applicable law, including, where it applies, your EU withdrawal right described above, except to the extent the law itself excludes an item from that right (for example, sealed goods that are not suitable for return for health or hygiene reasons and were unsealed after delivery, or personalized items).

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow extra time for your bank or card provider to post the refund to your account. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@nurvion.es.

Exchanges

The fastest way to get the item you want is to return the item you have and, once that return is accepted, place a separate order for the new item.

Contact

For any question about a return or refund, contact us at info@nurvion.es. Nothing in this policy limits any mandatory right you have as a consumer under the law applicable to your purchase.